AUTOMATION // INDEPENDENT VETERINARY CLINICS UK
Run the Clinic, Not the Phone with Veterinary Automation
We build automation for veterinary clinics that answers owner enquiries 24/7, books appointments into your practice calendar, and follows up on health plans and rebookings without adding admin hours.
Where Independent Clinics Lose Owners and Revenue
Corporate groups answer on the first ring. An independent practice cannot afford not to.
Owners Call at Peak and Give Up
Reception is booking, checking in and answering in person while the phone queues. Owners calling to book or rebook rarely wait, especially when a corporate practice is one search away.
Pet Health Plan Renewals Fall Through the Cracks
Recurring revenue depends on follow-ups that compete with an always-busy front desk, so cancellations and lapses are discovered late, if at all.
Enquiries Arrive Outside Opening Hours
Owners search and call in the evening, when the practice is closed and nothing answers but an out-of-hours voicemail.
Automation Built Around the Consult Room
We replace the overflow phone and the forgotten follow-up with deterministic workflows your team supervises.
24/7 Call and Message Answering
Owners get an answer in seconds at any hour, with the practice's own voice, treatments, prices and opening hours.
- Phone and WhatsApp triage with intent detection
- Answers for hours, location, services and pricing
- Immediate escalation path for emergencies
Appointment Booking and Confirmation Flows
Slots are read from the live calendar, offered to the owner, and confirmed on the spot, with reminders and easy rescheduling before the visit.
- Two-way sync with your practice management system or calendar
- Confirmations and reminder sequences before each appointment
- Waitlist backfill when a slot is cancelled
Health Plan and Rebooking Follow-ups
Renewals, annual boosters, dental checks and lapsed clients are worked through a supervised sequence instead of a sticky note pile.
- Health plan renewal and cancellation-risk sequences
- Reactivation campaigns for owners who have not returned
- Full transcript logging for every outbound sequence
Built on Modern, High-Performance Infrastructure
Frequently Asked Questions
Commercial terms, timelines, intellectual property, and integration details.
What Is the Phone Quietly Costing Your Clinic?
Run the LookADev operational diagnosis for £7 and get a 7-day automation plan sized to your call volume. The fee is credited in full against the sprint.