Refunds, cancellations and guarantees in plain language.

• Payment milestones: standard projects run on a 50% deposit before the sprint starts and 50% on staging sign-off, as set out in the Terms of Service.
• Voluntary cancellation: once technical work has begun, the initial deposit is not refundable, because it compensates engineering hours and reserved development capacity.
• Undelivered scope: if LookADev cannot deliver the validated scope to the agreed technical specifications, everything paid for the unfulfilled scope is refunded in full.

If the delivered system does not pass the agreed acceptance criteria and run its production tasks by Day 7, the full amount you paid is refunded. This is the same guarantee stated in the Sprint offer.

Conversational Bio plans come with an unconditional 7-day refund window from the purchase date. Requesting the refund unpublishes the Bio immediately.

What you pay for the Diagnosis converts into full credit toward the Sprint (7 business days). Refund requests for the Diagnosis are reviewed case by case within this policy and the Terms of Service.

Email lucas@lookadev.com with the name used on the purchase and the reason for the request. We reply on the same channel. For personal data requests, use the DPO channel in the Privacy Policy.

A refund request does not need a long justification: identify the purchase and say what you need.