LookADev Studio Ltd · London & Bristol, United Kingdom
Contact: lucas@lookadev.com · +44 7356 026050 · lookadev.com
Issue Date: August 19, 2026
Delivery Window: Strict 7-Day Production Sprint
Location: Bristol, United Kingdom
Project: 24/7 Out-of-Hours WhatsApp AI Triage System
01. Executive Summary & Objective
The Client engages LookADev to engineer, configure, stress-test, and deploy a bespoke 24/7 AI Triage & Appointment Booking Engine connected directly to the Client's WhatsApp Business API, Practice CRM, and Google/Acuity Calendar. The primary objective is to capture and convert patient inquiries arriving after 6:00 PM and over weekends, increasing booking conversion rates by an estimated +35% to +37% without requiring additional front-desk administrative hours.
02. Scope of Work & Deliverables
Customized with clinic knowledge (services, pricing guidelines, 0% finance rules, routine hygiene, digital scans). Equipped with clinical emergency triage guardrails to prioritize severe toothache/trauma inquiries.
Automated slot matching with Google Calendar, Acuity Scheduling, or practice webhook. Patient details and confirmed appointments are populated instantly into reception records.
Seamless pause and notification to reception whenever a patient requests human escalation or presents anomalous clinical edge cases.
Branded dark/light embeddable website widget + automated WhatsApp post-consultation review & re-engagement sequences.
03. 7-Day Production Timeline
Ingest FAQs, price list, triage rules & clinic tone.
Connect Meta Business API & calendar slot logic.
50+ edge-case simulations & reception training.
Live in production capturing out-of-hours revenue.
04. Commercial Investment & Payment Terms
Payable upon contract signing to trigger Day 1 sprint kickoff.
Payable upon Day 7 verified live production deployment and staff handover.
05. Strict 7-Day Money-Back Guarantee & Warranties
100% Functional Production Guarantee: LookADev warrants that the AI Triage System will be fully engineered, tested, and operational in production within 7 calendar days of deposit receipt. If LookADev fails to deliver a working production system within this window, the Client is entitled to a 100% full refund of the initial deposit upon request.
Data Privacy & Confidentiality: All clinic patient data, pricing sheets, and knowledge records remain strictly confidential and the exclusive intellectual property of the Client. LookADev does not sell, share, or train public AI models on Client data.